We want you to be completely satisfied with your purchase from Vybz Storyz. If for any reason you are not satisfied with your order, we offer a hassle-free return policy. Here are the details:
Eligibility: We accept returns within 5 days of the delivery date. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. Items showing signs of wear, damage, or alteration may not be eligible for return. Kindly ensure that you have an unboxing video of the delivered package to facilitate a seamless return process
Initiate the Return: To initiate a return, please contact us at contact@vybzstoryz.com or +91-879-334-3449 within the 5 days period, providing your order number and the reason for the return. We will guide you through the return process.
Return Shipping: Return shipping costs are the responsibility of the customer unless the return is due to an error on our part or a defective item. We recommend using a trackable shipping service to ensure that your return reaches us safely.
Refunds: Once we receive your returned item and verify its eligibility, we will process a refund to the original method of payment within 7-10 business days. Please note that shipping charges are non-refundable.
Customized or Personalized Items: Please note that customized or personalized items are final sale and cannot be returned unless they arrive damaged or defective.
Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately so that we can resolve the issue. We may ask for photos or additional information to assist with the return process.
Exchanges & Replacement: Currently we do not have exchange & replacement option available